Roaming Bloom
Frequently Asked Questions
Everything we are asked most often. If your question is not here, contact us — a real person will answer.
Where do you ship from, and how long does delivery take?
Every order is dispatched from our warehouse in Fujian, China, within 1–2 business days. Express delivery takes 3–5 business days to the US, 3–6 to the UK, 4–7 to the EU and 5–10 business days elsewhere.
Is shipping really free?
Yes — express shipping is free worldwide on orders over $150 USD. Below that, shipping is a flat $9.95 to the US and $12.95–$19.95 elsewhere, calculated at checkout.
Will I have to pay customs or import duty?
US orders under $800 are generally duty free. Other countries may charge import duties and taxes, set by your customs authority and payable by you. We declare the full value of every shipment, so we cannot mark parcels as gifts.
What is your returns policy?
Return anything unworn with tags attached within 30 days of delivery. US and EU orders over $150 include a prepaid return label. Refunds go back to your original payment method within 5 business days of receipt.
How do I choose a size?
Our cuts are relaxed. If you are between sizes, take the smaller size for a closer fit or the larger for an oversized line. Full measurements are on the Size Guide page, and you can always email us for advice.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Every transaction runs over HTTPS/TLS 1.3 and card details are tokenised — they never touch our servers.
Is my payment information safe?
Yes. Our payment providers are PCI-DSS Level 1 certified, and we receive only a token, your card brand and the last four digits. We also apply security headers, brute-force protection and least-privilege access controls across the store.
How do I care for natural fabrics like linen and cotton gauze?
Cold hand wash separately with a mild detergent, line dry in the shade and warm iron on the reverse. Linen softens with every wash; cotton gauze will settle into its natural crinkle.
Can I change or cancel my order?
Email orders@roamingbloom.com as soon as possible. We can usually amend an order before it is picked, but once it has been dispatched you will need to use our returns process.
Do you have a physical store?
We are an online-first label. Our designs, pattern-cutting and quality control happen in-house, and we ship direct to customers in more than 40 countries rather than through wholesale.
How do I opt out of cookies or the sharing of my personal information?
Use the Cookie Preferences link in the footer of any page, or the Do Not Sell or Share My Personal Information control on our Privacy Policy page. We also honour Global Privacy Control browser signals.
How do I contact you?
Email hello@roamingbloom.com for general enquiries or orders@roamingbloom.com for anything order-related, or use the form on our Contact page. We reply within one business day, Monday to Friday, 9:00–18:00 (GMT+8).